Terms, privacy, and refunds

Terms of use

What Humanual is. Humanual is a social coaching app. Its coaches, Junie and Otis, are an AI (Claude, made by Anthropic) given instructions about how to coach. It is made by Elite Test Automation, which runs it and takes your payments.

What it isn't. The coach is not a person, a therapist, a doctor, a lawyer, or a crisis service. Nothing it says is medical, legal, or HR advice. It can be wrong, and it can't know things you haven't told it. You decide what to use. If you're in danger or thinking about suicide, contact a person now: in the US, call or text 988, or call 911.

Who it's for. You must be 18 or older to use Humanual.

Using it well. Don't use Humanual to harass, manipulate, or harm anyone, to break the law, or to get around its limits (for example, by scripting requests or clearing cookies for more free replies). We can stop serving anyone who does.

Your content. What you write, and the coach's replies to you, are yours. You give us only the permission we need to store it for you, sync it between your devices, and send it to the AI to answer you.

Accounts and guests. You can use Humanual without an account. As a guest, everything you make lives in that one browser, and so do any replies you buy; if the browser's data is cleared, they're gone, and we can't bring them back. An account keeps your data and replies on all your devices.

Availability. Humanual is offered as it is. It depends on other services (the AI, sign-in, payments, hosting), and any of them can have an outage. We don't promise it will always be available, and we may change or discontinue parts of it. We'll give notice in the app for changes that matter.

Liability. To the extent the law allows, Elite Test Automation isn't liable for what you do with the coach's suggestions, or for indirect losses from using Humanual. Our total liability to you is limited to what you've paid us in the last twelve months.

Changes. We may update these terms. The date at the top says when. Continuing to use Humanual after a change means you accept it.

Privacy

What we keep. Your profile (name and whatever you add about yourself, your work, and the people you deal with), your conversations, saved scripts, journal entries, and the short list of facts the coach remembers about you. As a guest, all of this stays in your browser and we keep none of it. With an account, it's also stored on our servers so your devices stay in step. Either way, it's sent to the AI with each request so the coach can answer you.

Who else sees it. We use a few services to run Humanual, and each sees only what it needs:

• Anthropic (the AI). Each request sends your profile, memory, and the conversation or entry being answered. Anthropic sees a hashed version of your id, never your email. Under Anthropic's commercial terms, API data isn't used to train its models.
• Clerk (sign-in). Keeps your email and sign-in details. We don't store your password; Clerk handles that.
• Stripe (payments). Takes card details on its own pages; they never touch our servers. Stripe keeps the payment records and your email for receipts.
• Cloudflare (hosting and database). Everything runs and is stored on Cloudflare.

What else we record. A random id in a cookie (so we can count a guest's replies), a hashed version of your network address for a day (to limit free replies per network; the address itself isn't stored), how many AI tokens each reply used (to control costs), what you bought, and anything you send through Send feedback. The app saves a copy of your data in your browser so it opens quickly and works offline.

What we don't do. No ads, no selling or sharing your data, no analytics trackers, no reading your conversations unless you send one to us for help with a problem.

Your choices. Settings shows what the coach remembers; you can remove any of it. "Delete all my data" removes your profile, conversations, scripts, journal, and memory from your account and every device. Deleting your account (Manage account in Settings) erases everything, including your replies and plan, and removes you from Stripe; the record of what was paid is kept, as the law requires. As a guest, "Delete guest data" clears this browser.

Children. Humanual is for adults. We don't knowingly keep data about anyone under 18; tell us if you think we have, and we'll delete it.

Replies and refunds

Replies. A reply is one coach chat message, one script, or one journal reply. Everyone starts with a few free. After that, replies come in packs (one-time payments, never expire) or from the monthly plan. Prices are shown in the app before you buy. A reply the coach fails to answer isn't counted.

The plan. The plan renews monthly until you cancel, which you can do any time from Manage plan in Settings. Cancelling keeps the plan until the end of the period you've paid for; there's no charge after that, and no refund for the rest of the current month. Unused plan replies don't carry over.

Refunds. If a purchase went wrong, for example you were charged twice or the replies never arrived, tell us within 30 days and we'll put it right or refund it. Bought replies you haven't used can be refunded within 14 days of purchase on request. Replies you've used aren't refundable.

Prices and tax. Prices are in US dollars. Sales tax isn't currently added; if that changes, you'll see it at checkout.

Contact

The quickest way is Send feedback in the app, with your email if you'd like a reply. Or email hello@humanual.app.